Delete Your Wensa Account
Last updated: September 2, 2026
This page explains how to request deletion of your account in the Wensa mobile app, and exactly what data is removed and what is kept.
How to delete your account from the app
- Open the Wensa app and sign in with the account you want to delete.
- Tap Profile in the bottom navigation bar.
- Scroll to the bottom of the page and tap Delete Account.
- Read the confirmation sheet, then tap Delete My Account.
If you can't sign in or no longer have the app
Email support@wensa.app from the email address registered to your Wensa account, with the subject Account deletion request. We verify ownership of the address and complete the deletion within 30 days.
Data that is deleted
Deleting your account permanently removes the following from our systems:
- Your account and sign-in credentials, including your email address
- Your profile: name, phone number, city, and profile photo
- Your bookings, tickets and memberships
- Your favorites, reviews and ratings
- Your saved payment methods
- Your push-notification tokens
Data that is kept
We retain records of completed transactions — the amount, date and reference number of each payment — because tax, accounting and anti-fraud rules require us to. These records are kept for the period required by applicable Saudi law and are not used to contact you or to build a profile of you. Your payment provider keeps its own transaction records under its own retention obligations.
Merchants you booked with may retain their own records of that booking where they are legally required to.